Phase II-IIIb

ICON provides a range of integrated services that cover the planning, management, execution and analysis of Phase II – IIIb trials.

Interactive Technologies


ICON develops, implements, and manages interactive voice and web response systems (IVRS and IWRS) along with cutting edge web technology to increase the accuracy and efficiency of conducting global clinical studies.

Drawing on our expertise in IVR and IWR, our Interactive Technologies group has built a solid foundation in all aspects of electronic trial management solutions utilising our ICOPhone™ platform. We have completed over 850 ICOPhone implementations worldwide and more than 25 million patient transactions at over 50,000 sites and supported over 65 languages in more than 85 countries. Working with biotech, pharmaceutical and medical device organisations, our team of experts evaluates the needs of each client in order to recommend the right mix of solutions for their studies.